A service campaign has been announced for the Cadillac Escalade IQ to address creaks and rattles.
General Motors has announced a new service bulletin for the 2025 Cadillac Escalade IQ electric SUV, citing potential rattling and creaking noises coming from the headliner area—particularly around the panoramic sunroof. The automaker found that, in some vehicles, the headliner fasteners may not have been secured properly, which could lead to unwanted cabin noise while driving.
To address the issue, GM has instructed dealers to replace the headliner clips on all affected vehicles free of charge, including those still in dealer inventory and those already delivered to customers. The company also urged dealers not to release any new Escalade IQ units until the issue has been corrected to prevent a poor ownership experience. Importantly, customers won’t need to make a special trip to the service center—the adjustment will be performed during regular scheduled maintenance.
GM says the move is aimed at minimizing inconvenience and maintaining trust in its flagship electric SUV, which can cost well over $100,000. While the issue may seem minor, any cabin noise in a luxury vehicle can seriously undermine its premium image.
That’s especially true for a halo model built on GM’s cutting-edge Ultium platform. The company’s swift response underscores its awareness of how critical the ownership experience is in the luxury segment—where even the smallest flaw can influence a buyer’s decision.